Terms & Conditions

To enable Vello to deliver the services, Client will:

• Provide timely access to the systems required for the build, including sharing the relevant Google Calendar(s) with Vello's service account and providing the business phone number or telephony details to be used.
• Provide accurate business information (services offered, hours, service area, pricing guidance, and similar) needed to configure the agent.
• Designate a primary point of contact authorized to give approvals and feedback.
• Review appointments, leads, and other outputs generated by the agent for accuracy in the normal course of business.

The services are tools intended to assist Client's operations. Vello does not guarantee any specific call volume, booking rate, conversion, revenue, or other business outcome. AI systems can occasionally produce errors, mishear callers, or misclassify information; Client acknowledges this and remains responsible for reviewing and confirming bookings and leads. Vello will use commercially reasonable efforts to monitor and correct material issues that are reported to it.

In delivering the services, the agent may collect information from Client's callers and contacts, including names, phone numbers, service addresses, and service details. Vello processes this information solely to provide the services on Client's behalf. Client is responsible for its own legal obligations to its callers and customers, including any required call-recording notices and privacy disclosures. Each party will comply with applicable data-protection laws. Client's customer data belongs to Client.

Vello retains all right, title, and interest in its underlying methods, prompts, workflows, configurations, templates, and tools, including any improvements developed during an engagement. Vello grants Client a non-exclusive, non-transferable license to use the deployed agent and its configuration for Client's own business during the term of the applicable quote or agreement. Client retains ownership of its own business and customer data. Upon termination, Vello may deactivate the deployed agent, and Client may export the lead data captured for it.

Each party may receive confidential information of the other. Each party will use the other's confidential information only to perform under the applicable quote or agreement and will protect it with at least reasonable care. This obligation does not apply to information that is public through no fault of the receiving party, was already known to it, or is required to be disclosed by law.

To the maximum extent permitted by law, neither party will be liable for any indirect, incidental, special, or consequential damages, or for lost profits or revenue. Vello's total aggregate liability arising out of or relating to the services will not exceed the total fees paid by Client to Vello in the three (3) months immediately preceding the event giving rise to the claim.

Vello is an independent contractor. Nothing in these Terms creates an employment, partnership, joint-venture, or agency relationship between the parties.

Either party may terminate the applicable quote or agreement for convenience with thirty (30) days' written notice, or immediately if the other party materially breaches and fails to cure within fourteen (14) days of written notice. Fees earned through the effective date of termination are non-refundable, and the setup fee is non-refundable once work has begun.

These Terms are governed by the laws of the State of Utah, without regard to its conflict-of-laws rules. The parties consent to the exclusive jurisdiction of the state and federal courts located in Utah.

The applicable Vello quote or agreement, together with these Terms, is the entire agreement between the parties and supersedes all prior discussions. It may be amended only in a writing signed by both parties. It may be executed in counterparts and by electronic signature, each of which is deemed an original.